Hino Insight Privacy Policy

Last modified:  June 20, 2019



Welcome to Hino Insight powered by Verizon Connect.  Your Hino Truck is equipped with hardware and software which allows you as the owner, lessee or operator of your Hino Truck (“you” or “your”) to receive the services available through Hino Insight.


In connection with the products and services provided to you by Verizon Connect Telo, Inc. (“VCT”) for Hino Insight as more fully described in the Verizon Purchase Agreement (“Verizon Services”), Verizon may collect certain information about you and your Hino Truck.


By providing your consent to be enrolled in Hino Insight by choosing not to opt-out at the time of delivery of your Hino Truck or at any other time or by enrolling in Hino Insight through registration at any time time, you have agreed that Verizon may share certain information about you and your Truck with Hino Motors Sales U.S.A., Inc. (“we”, “us” or “our”).  Hino respects your privacy and we are committed to protecting it through our compliance with our privacy policy (this “Policy”). This Policy describes:

  • The types of information we may collect from Verizon, your Hino Truck dealer or directly from you in connection with your access to or use of Hino Insight
  • Our practices regarding collection, use and disclosure of that information


YOU CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF INFORMATION AS DESCRIBED IN THIS POLICY.   Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it.  You are responsible for notifying all users and occupants of your Hino Truck regarding the collection, use and disclosure of information as described in this Policy.  This Policy may change from time to time and your continued use of Hino INSIGHT after we make changes is deemed to be acceptance of those changes, so please periodically check this Policy which is posted at the following link: for any updates.


This Policy does not apply to information that we collect offline or on any other apps or websites owned or operated by us or that is collected by any third party other than those mentioned in this Policy and for the specific purposes of fulfillment of the services available through Hino INSIGHT to you.  Our websites and apps and these third parties may have their own privacy policies, which we encourage you to read before using them.  This Policy does not change or modify the provisions of the Verizon Purchase Agreement.  Please note that Verizon Purchase Agreement describes Verizon’s use of any data collected by Verizon in the course of providing Verizon Services to you.


How We Use Your Information

The types of information we may collect about you and your truck are more fully described in the next section and we may use this information for such purposes as:

  • Helping you to maintain your Hino Truck
  • Diagnosing and troubleshooting concerns regarding the operation and performance of your Hino Truck
  • Engaging in research, development and analysis to improve our products and services and those of our affiliates and dealers and for marketing
  • Complying with court orders and other legal processes and requirements
  • Carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us
  • Notifying you when updates are available for your Hino Truck’s electronic systems
  • Fulfilling any other purpose for which you provide it


Information We Collect

About You.  Information we may collect about you (“Personal Information”) includes:

  • Information by which you may be personally identified, such as name, postal address, e-mail address, telephone number and other similar information
  • Records and copies of your correspondence, if you contact us
  • Any other information you voluntarily provide us, our affiliates or service providers


About your Hino Truck.  Information we may collect about your Hino Truck (“Vehicle Information”) includes:

  • The vehicle identification number which identifies things like the model, year and engine type
  • Data about your Hino Truck’s operation and performance such as odometer reading, engine speed, vehicle speed, engine coolant temperature, engine operating time, engine idle time, distance traveled, fuel used, fuel economy, hard braking count, sharp acceleration count, excess speed duration, throttle position, accessory/PTO fuel usage, diagnostic trouble codes and diagnostic information and other similar information
  • The location, speed and the direction of travel of your Hino Truck


Personal Information and Vehicle Information may collectively be referred to as “Information”.

In the event your subscription to Verizon Services expires, is canceled or terminated, we will continue to collect your Vehicle Information collected by Verizon until you withdraw your consent in the manner provided in this paragraph.  If you do not want us to collect your Vehicle Information, you may withdraw your consent at any time by contacting Verizon at  Note, however, that withdrawing your consent to our collection of Vehicle Information will significantly limit the services we can provide you.


Disclosure of Your Information

We may disclose aggregated Information and Information that does not identify any individual, without restriction.

In addition, we may disclose Information that we collect:

  • To our subsidiaries and affiliates
  • To contractors, service providers, dealers and other third parties we use to support Hino INSIGHT
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Information held by us is among the assets transferred
  • To comply with any court order, law or legal process, including to respond to any government or regulatory request
  • To enforce our rights arising from any contracts entered into between you and us
  • To fulfill the purpose for which you provide it
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers or others


Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our services that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to or write us at: CA Privacy Rights Request, c/o Hino Motors Sales U.S.A., Inc., 45501 Twelve Mile Road, Novi, MI 48377.


Changes to Our Privacy Policy

We may update this Policy from time to time. If we make material changes to how we treat your Information, we will post the new privacy policy at the following link:


The date this Policy was last revised is indicated at the top of the page. You are responsible for periodically visiting this Policy to check for any changes.


Contact Information

To ask questions or comment about this Policy and our privacy practices, contact us:

By Email:


By Postal Mail:

Privacy Policy

c/o Hino Motors Sales U.S.A., Inc.

45501 Twelve Mile Road

Novi, MI 48377






Hino 338 Medium Duty Truck Chassis


Hino 195 Hybrid Truck Chassis - Double Cab


XL7 33,000 GVW


XL8  62,000 GVW

L6   25,950 GVW


L7   33,000 GVW