INSIGHT CASE MANAGEMENT REDUCES DOWNTIME. PERIOD.
Via email, phone or
text, INSIGHT REMOTE
DIAGNOSTICS notifies the
owner and the dealer of the
DTC severity level and the
best steps to resolve the
SERVICE & REPAIR
The INSIGHT CASE
MANAGEMENT Call Center
coordinates the repair for the
owner at the closest dealer with the necessary parts.
CASE MANAGEMENT equips
the dealer with all necessary
information before your vehicle arrives at the shop. A technician will verify the DTC.
As the DTC is diagnosed,
DIAGNOSTICS assigns a
Throughout the entire
service or repair process
INSIGHT CASE MANAGEMENT updates the owner with alerts as to the status of the vehicle.
RAPID EVALUATION AND FULLY INTEGRATED COMMUNICATION DELIVERS FASTER TURN-AROUND
INSIGHT CASE MANAGEMENT re-invents the way trucks are serviced. The result? Hino can deliver turn-around on a service or repair call with less time than the traditional method of booking and executing a visit to the dealer. INSIGHT CASE MANAGEMENT comprises a series of key components to make it happen:
Integrated with Remote Diagnostics
INSIGHT CASE MANAGEMENT starts the moment a DTC code is transmitted by the vehicle. It takes the diagnosis and other data and populates a Case Record that becomes the foundation for the management of the service or repair needed.
Parts Inventory Integration
INSIGHT CASE MANAGEMENT is integrated with your dealers parts inventory management and is able to determine if the parts required are available at the Dealership. If not it makes recommendations for the Service and Parts Managers.
Call Center Coordination
Service or Repair Procedures
INSIGHT CASE MANAGEMENT utilizes a dedicated Hino Call Center to help with the scheduling between the Owner and the Dealership
INSIGHT CASE MANAGEMENT not only checks parts availability but where a known issue has occurred, will indicate to the Service Manager the steps to take for the actual repair
INSIGHT CASE MANAGEMENT introduces Rapid Evaluation for incoming vehicles at the dealership. Within a maximum of two hours after arriving at a dealer, you will know what the issue is and the repair process to get you back on the road.
Case Management Reporting
INSIGHT CASE MANAGEMENT updates the Owner on each major status change during the service call: Booked, Started, Complete and Delivered. You'll know exactly where your truck is in the process at all times.
INSIGHT CASE MANAGEMENT is fully integrated with INSIGHT TELEMATICS and INSIGHT REMOTE DIAGNOSTICS. That means you'll have access to case records for your vehicles online via the INSIGHT TELEMATICS.
Planned Maintenance Scheduling
INSIGHT CASE MANAGEMENT provides real-time alerts according to the recommended preventative care guidelines, allowing convenient appointment scheduling minimizing disruption to your business.
CAB-OVER 195h 19,500 GVW
CAB-OVER 195h DC 19,500 GVW Double Cab
CAB-OVER 155 14,500 GVW
CAB-OVER 155 DC 14,500 GVW Double Cab
CAB-OVER 195 19,500 GVW
CAB-OVER 195 DC 19,500 GVW Double Cab
CONVENTIONAL 238 23,000 GVW
CONVENTIONAL 258 ALP 25,500 GVW Air / Low Profile
CONVENTIONAL 258 LP 25,500 GVW Low Profile
CONVENTIONAL 268 25,950 GVW
CONVENTIONAL 268A 25,950 GVW Air
CONVENTIONAL 338 33,000 GVW
XL7 33,000 GVW
XL8 > 33,000 GVW
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©2016 HINO MOTORS SALES U.S.A., INC.
238 23,000 GVW
258ALP 25,500 GVW Air / Low Profile
258LP 25,500 GVW Low Profile
268 25,950 GVW
268A 25,950 GVW Air
338 33,000 GVW