Privacy Notice

Updated: December 31, 2024

CALIFORNIA ONLINE
PRIVACY NOTICE

Hino Motors Sales U.S.A, Inc. (“Hino”) has developed this California Privacy Notice out of respect for the privacy of California-resident visitors to our Website. This policy applies only to California residents and describes the personal information we collect, use, and disclose about individual consumers who visit or interact with this Website.

Whenever you visit our Website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some voluntarily when you submit information in order to register for an event, sign up for our newsletter, or to provide you with information, products or services you request from us. Through this Website, we will collect information that can identify you and/or your activity.

Hino collects the following categories of personal information about visitors of our Website. For each category of information, we identify examples of the category, the business purposes for which we use the information in that category, the categories of sources from which the information is collected, and the categories of third parties with whom we have shared the information in the last 12 months.

Do we sell any of your personal information?

Hino does NOT sell your personal information, including the data of any minors. We do not sell or otherwise trade the personal information that we collect from our site visitors at any point or under any circumstance. 

Use of cookies and other tracking technologies

Cookies are small files that a Website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent (until deleted) basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:

• Compile data about site traffic to offer a better Website experience
• Understand and save visitor preferences for future visits

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. However, there is currently no universal standard for sending and receiving DNT signals. Due to this lack of universal standard, it would be impossible for us to promise that we comply with all known and unknown DNT standards.

Therefore, we do not respond to DNT signals or other mechanisms that provide a choice regarding the collection of personal information about activities over time and across different Web sites or online services. If a universal standard for DNT becomes available, we may revisit our DNT Policy.

Your Rights as a California Consumer

If you are a California resident, you have the following rights:

1. The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected, disclosed or sold about you in the last 12 months, (2) the categories of sources from which the personal information was collected, (3) the business purpose for which we use this information, and (4) the categories of third parties with whom we share or have shared your personal information in the last 12 months;
2. The right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you in the last 12 months;
3. The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions; and
4. The right to designate an authorized agent to submit one of the above requests on your behalf.
5. The right to not be discriminated against in receiving different or less favorable pricing, service or financial incentive for exercising any of the above rights.

How to submit a request

You can submit a verifiable consumer request to know or request for deletion of your personal information by any of the two options below:

1. Submit an online request on our website by clicking HERE.
2. Call our toll free privacy line at 1 (866) 774-2773

How we will verify that it is really you submitting the request

When you submit a consumer request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us. For example, if your sole interaction with us was as a website visitor, then in order to verify your identify, we will need to ask you to provide your name, email, phone number, IP address, device ID, browser ID, and/or cookie ID.

How to authorize an agent to act on your behalf

You can authorize someone else as an Authorized Agent who can submit a consumer request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized Power of Attorney or (b) provide other written authorization that we can then verify. When we receive a consumer request submitted on your behalf by an Authorized Agent, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your Authorized Agent.

Responding to your consumer requests

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days or 90 days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Children under the age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.

How we protect the information that we collect

The protection of the information that we collect about visitors to this Website is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

• We keep automatically collected data and voluntarily collected data separate at all times.
• We anonymize all automatically collected data as soon as technically feasible so that full IP addresses are never recorded or stored.
• We use internal encryption on all data stores that house voluntarily captured data.
• We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
• We restrict access to private information to those who need such access in the course of their duties for us.

Questions about this policy

If you have any questions about this California Privacy Notice, you should contact us by phone toll free at 1 (866) 774-2773 or via email at privacy@hino.com.

Consent to Terms and Conditions

By using this Website, you consent to all Terms and Conditions expressed in this California Privacy Notice.

Changes

From time to time we may modify and/or update this California Privacy Notice and so we encourage you to check back on a regular basis to determine if any changes have been made.

Effective Date (last updated on):  December 31, 2022

Updated: December 31, 2024

Hino Connected Vehicle 
Privacy Notice

Hino Motors Sales U.S.A., Inc. (the “Company,” “us,” “our,” or “we”) has developed this Connected Vehicle Privacy Notice (“Privacy Notice”) out of respect for the privacy of our customers with regard to the use of certain hardware and software features of your Hino truck (“Hino Truck”) and the Hino Connected Vehicle Services (“Services”). Your Hino Truck is equipped with hardware and software which allows you as the owner, lessee, or operator of a Hino Truck to receive services available through the Hino connected vehicle offerings. Capitalized terms not defined in this Privacy Notice have the same meaning given to them in the Hino Connected Vehicle End User Terms available at TERMS.

This Privacy Notice describes the personal information we collect, use, and disclose about you, or the company you represent (“you,” or “your”) in connection with the hardware and software which allows you as the owner, lessee, or operator of a Hino Truck to receive services available through the Hino connected vehicle offerings. In connection with the Services we provide you, Hino and its Service Providers may collect, use, and disclose certain information about you and your Hino Truck. This Privacy Notice only applies to the Services described in this Privacy Notice and the Hino Connected Vehicle End User Terms. Other websites, applications, and services offered by Hino are subject to different privacy policies. 

Collection of Personal Information and Sensitive Personal Information

In the last 12 months, we have collected the following categories of personal information about you based on your specific transactions and interactions with us using the Services. For each category of information, the categories of third parties and service providers to whom we have disclosed the information in the last 12 months are referenced by a letter that coincides with the letter in the list of categories of service providers and third parties that follows soon after this table.

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect from you:

1. Account Information (your Company account log-in, in combination with any required security or access code, password, or credentials allowing access to the account)
2. Protected Classifications (sex, gender)
3. Geolocation Data (IP address and/or GPS location, latitude & longitude)

Personal information does not include:

• Publicly available information from government records.
• Information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer, independent contractor, or applicant, or from widely distributed media.
• Information made available by a person to whom the consumer, independent contractor, or applicant has disclosed the information if the consumer, independent contractor, or applicant has not restricted the information to a specific audience.
• Deidentified or aggregated information.

We may collect your personal information from the following sources:

• You the consumer or your company when you use the Services and voluntarily submit information through the Portal and Mobile App
• Our employees and contractors, when you interact with them using the Portal and Mobile App
• Dealers when you interact with them to sign-up or register for the Portal and Mobile App
• We utilize cookies and web beacons to automatically collect information about users of the Portal
• Hardware and software which allows you as the owner, lessee, or operator of a Hino Truck to receive services available through the Hino connected vehicle offerings
• Company systems, networks, software applications, and databases you log into or use with the Services, Portal, and Mobile App
• Other information you may be required to provide as a condition to downloading, installing, or using the Mobile App

We may disclose your personal information to/with the following categories of service providers, contractors, or third parties:

1. Product manufacturers/administrators
2. Government agencies
3. Data analytics vendors
4. Security and risk management vendors
5. Corporate customers
6. Original equipment manufacturers (OEM) (suppliers and makers of the products / vehicles we sell or lease to our customers)
7. Our subsidiaries and affiliates
8. Contractors, Service Providers, Dealers, and other third parties we use to support the Services, Portal, and Mobile App
9. Third-Party telematics providers from whom you receive services in connection with the long-distance transmission of computerized information of your Hino Truck
10. A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Information held by us is among the assets transferred 

We may collect your personal information for the following business purposes:

1. To fulfill or meet the purpose for which you provided the information.
2. To provide warranty coverage on products and services.
3. To provide and communicate recall notifications to customers.
4. To schedule, manage and keep track of customer appointments.
5. To maintain records of when customers decline a service or sale.
6. To respond to consumer inquiries, including requests for information, customer support, phone calls, and emails.
7. To improve user experience of the Services, Portal, and Mobile App.
8. To detect security incidents.
9. To debug, identify, and repair errors that impair existing intended functionality of the Services, Portal, and Mobile App.
10. To protect against malicious or illegal activity and prosecute those responsible.
11. To verify and respond to consumer requests.
12. To prevent identify theft.
13. To comply with any court order, law, or legal process, including to respond to any governmental or regulatory request
14. To enforce our rights arising from any contracts entered into between you and us
15. To the extent we believe disclosure is necessary or appropriate to protect the right, property, or safety of us, our customers, or others

We may disclose your personal information for the following business purposes as numbered above:

1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14 and 15.

We do not and will not use or disclose your sensitive personal information for purposes other than the following:

1. To perform the services reasonably expected by an average employee consumer or company who requests those services.
2. To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information.
3. To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions.
4. To ensure the physical safety of natural persons.
5. For short-term, transient use.
6. To perform services on behalf of the Company.
7. To verify or maintain the quality or safety of a product, service or device that is owned, manufactured, manufactured for, or controlled by the Company, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by the Company.
8. For purposes that do not involve inferring characteristics about the consumers or companies using the Service, Portal, and Mobile App.

Retention of Personal Information

We will retain each category of personal information in accordance with our established data retention schedule as indicated above. In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.

We apply our data retention procedures on an annual basis to determine if the business purposes for collecting the personal information, and legal reasons for retaining the personal information, have both expired. If so, we will purge the information in a secure manner.

Third Party Vendors

We may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf. 

Business Transfers

In the event we sell or transfer a particular portion of its business assets, information of consumers, contractors and applicants may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information of consumers, contractors and applicants may be transferred as part of the acquisition.

Compliance with Law and Safety

We may disclose specific personal and/or sensitive personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.

External Links

Our Portal and Mobile App may contain links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Privacy Notice of any site you visit via a link from our website.

Passwords

The personal data record created through your registration with our Portal and Mobile App can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.

Children Under the Age of 16

We do not knowingly sell or share the personal information of consumers under 16 years of age.

How We Protect the Information that We Collect

The protection of the information that we collect about users of the Service, Portal, or Mobile App is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

• We keep automatically collected data and voluntarily collected data separate at all times.
• We use internal encryption on all data stores that house voluntarily captured data.
• We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
• We restrict access to private information to those who need such access in the course of their duties for us.

International Visitors

We do not target, market to, or offer our products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website if you reside outside the United States. If we become aware that a person residing inside the European Economic Area, European Union, Great Britain, or Switzerland has submitted their personal information to us, we will delete it.

Rights Under the CCPA and CPRA

This section of the Privacy Notice applies only to California residents who are natural persons. If you are a California resident, you have the following rights pursuant to the California Consumer Privacy (CCPA) as amended by the California Privacy Rights Act (CPRA):

1. Right to Know. The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period, (2) the categories of sources from which the personal information was collected, (3) the business or commercial purpose for collecting, selling, or sharing this information, (4) the categories of third parties with whom we share or have shared your personal information, (5) the categories of personal information that we have sold or shared about you and the categories of third parties to whom the personal information was sold or shared, by category or categories of personal information for each category of third parties to whom the personal information was sold or shared, and (6) the categories of personal information that we have disclosed about you for a business purpose and the categories of persons to whom it was disclosed for a business purpose;
2. Right to Access. The right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period;
3. Right to Delete. The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
4. Right to Correct. The right to request that we correct inaccurate personal information (to the extent such an inaccuracy exists) that we maintain about you;
5. Right to Opt-Out. The right to opt-out of the selling or sharing of your personal information to third parties;
6. Right to Limit. The right to limit the use or disclosure of your sensitive personal information;
7. The right to designate an authorized agent to submit one of the above requests on your behalf. See below for how you can designate an authorized agent; and
8. The right to not be discriminated or retaliated against for exercising any of the above rights, including an applicant’s and independent contractor’s right not to be retaliated against for exercising the above rights.

You can submit any of the above types of consumer requests through any of the 2 options below:

1. Submit a request via email at privacy@hino.com.
2. Call our privacy toll-free line at (866) 774-2773.

How We Will Verify That it is Really You Submitting the Request

If you are a California resident, when you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us. For example, we may need you to provide your name, email, phone number, IP address, browser ID, amount of your last purchase with the business, and/or date of your last transaction with the business.

Responding to Your Right to Know, Right to Access, Right to Delete, and Right to Correct Requests

Upon receiving a verifiable request from a California resident, we will confirm receipt of the request no later than 10 business days after receiving it. We endeavor to respond to a verifiable request within forty-five (45) calendar days of its receipt. If we require more time (up to an additional 45 calendar days, or 90 calendar days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

For a request to correct inaccurate personal information, we will accept, review, and consider any documentation that you provide, and we may require that you provide documentation to rebut our own documentation that the personal information is accurate. You should make a good-faith effort to provide us with all necessarily information at the time that you make the request to correct. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that a request to correct is fraudulent or abusive. If we deny your request to correct, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Responding to Your Request to Limit the Use of Sensitive Personal Information

We will act upon a verifiable request to limit the use of sensitive personal information within fifteen (15) business days of its receipt. We will notify all third parties that use or disclose sensitive personal information of your request to limit and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.

A request to limit need not be a verifiable request. However, we may deny a request to limit if we have a good faith, reasonable, and documented belief that a request to limit is fraudulent. If we deny your request to limit, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

If You Have an Authorized Agent:

If you are a California resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized power of attorney or (b) provide other written, signed authorization that we can then verify. When we receive a request submitted on your behalf by an authorized agent who does not have a power of attorney, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your authorized agent. We may deny a request from an authorized agent if the agent does not provide your signed permission demonstrating that they have been authorized by you to act on your behalf. 

Other California Privacy Rights

The California Civil Code permits California Residents with whom we have an established business relationship to request that we provide you with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email privacy@hino.com, call, or write to us at the address listed below. Please mention that you are making a “California Shine the Light” inquiry. 

Consent to Terms and Conditions

You consent to the collection, use, and disclosure of information described in this Privacy Notice by (1) enrolling in Hino Connected Vehicle at any time, (2) by choosing not to opt-out of Hino Connected Vehicle at the time of delivery of your Hino truck or at any other time, or (3) by using the Services at any time. By providing your consent, you have agreed that Hino and its Service Providers may collect, use, and disclose information about you and your Hino Truck for the Business Purposes as defined in this Privacy Notice.

Changes to Our Privacy Notice

As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Notice. We encourage you to check our website frequently to see the current Privacy Notice in effect and any changes that may have been made to them. If we make material changes to this Privacy Notice, we will post the revised Privacy Notice and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Privacy Notice. 

Consumers With Disabilities

This policy is in a form that is accessible to consumers with disabilities.

Questions About the Policy

This website is owned and operated by Hino Motors Sales, U.S.A., Inc. If you have any questions about this Privacy Notice, please contact us at privacy@hino.com, by phone at (866) 774-2773, or by postal mail, Privacy Team c/o Hino Motors Sales U.S.A., Inc., 45501 Twelve Mile Road, Novi, MI 48377.

**This policy was last updated December 21, 2022.

Updated: December 31, 2024

HINO INSIGHT TERMS
PRIVACY NOTICE

Welcome to Hino Insight powered by Verizon Connect.

Your Hino truck (“Hino Truck”) is equipped with hardware and software which allows you as the owner, lessee, or operator of a Hino Truck to receive products and services by Verizon Connect Telo, Inc. (“Verizon”) through Hino Insight. In connection with the products and services provided to you by Verizon through Hino Insight, as more fully described in the Verizon Purchase Agreement (“Verizon Services”), Verizon may collect certain information about you and your Hino Truck.

By providing your consent to be enrolled in Hino Insight by choosing not to opt-out at the time of delivery of your Hino Truck or at any other time or by enrolling in Hino Insight through registration at any time, you have agreed that Verizon may share certain information about you and your Hino Truck with Hino Motors Sales U.S.A., Inc. (“Company,” “us,” “our,” or “we”). We have developed this Hino Insight Terms & Privacy Notice (“Terms & Privacy Notice”) out of respect for the privacy of our customers with regard to the use of certain hardware and software features of your Hino Truck and the Verizon Services.

Hino respects your privacy and we are committed to protecting it through our compliance with our Terms & Privacy Notice. This Terms & Privacy Notice describes the personal information we collect, use, and disclose about you, or the company you represent (“you,” or “your”) in connection with the hardware and software which allows you as the owner, lessee, or operator of a Hino Truck to receive services available through Hino Insight. In connection with the Verizon Services, Hino and its Service Providers may collect, use, and disclose certain information about you and your Hino Truck. This Terms & Privacy Notice only applies to the Verizon Services described in this Terms & Privacy Notice. Other websites, applications, and services offered by Hino or Verizon are subject to different terms and privacy policies.

Collection of Personal Information and Sensitive Personal Information

In the last 12 months, we have collected the following categories of personal information about you based on your specific transactions and interactions with us using the Verizon Services. For each category of information, the categories of third parties and service providers to whom we have disclosed the information in the last 12 months are referenced by a letter that coincides with the letter in the list of categories of service providers and third parties that follows soon after this table. We do not Sell or Share any personal information or sensitive personal information detailed in this Terms & Privacy Notice.

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect from you:

1. Geolocation Data (IP address and/or GPS location, latitude & longitude)

Personal information does not include:

• Publicly available information from government records.
• Information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer, independent contractor, or applicant, or from widely distributed media.
• Information made available by a person to whom the consumer, independent contractor, or applicant has disclosed the information if the consumer, independent contractor, or applicant has not restricted the information to a specific audience.
• Deidentified or aggregated information.

We may collect your personal information from the following sources:

• You the consumer, your company or Verizon when you use the Verizon Services and voluntarily submit information through the Verizon Portal
• Our employees and contractors, when you interact with them using the Verizon Portal
• Dealers when you interact with them to sign-up or register for the Verizon Portal
• We utilize cookies and web beacons to automatically collect information about users of the Portal
• Hardware and software which allows you as the owner, lessee, or operator of a Hino Truck to receive Verizon Services available through Hino Insight
• Company systems, networks, software applications, and databases you log into or use with the Verizon Services and Verizon Portal
• Other information you may be required to provide as a condition to using the Verizon Portal

We may disclose your personal information to/with the following categories of service providers, contractors, or third parties:

1. Product manufacturers/administrators
2. Government agencies
3. Data analytics vendors
4. Security and risk management vendors
5. Corporate customers
6. Original equipment manufacturers (OEM) (suppliers and makers of the products / vehicles we sell or lease to our customers)
7. Our subsidiaries and affiliates
8. Contractors, Service Providers, Dealers, and other third parties we use to support the Verizon Services, Portal, and Mobile App
9. Third-Party telematics providers from whom you receive Verizon Services in connection with the long-distance transmission of computerized information of your Hino Truck
10. A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Information held by us is among the assets transferred

We may collect your personal information for the following business purposes:

1. To fulfill or meet the purpose for which you provided the information.
2. To provide warranty coverage on products and services.
3. To provide and communicate recall notifications to customers.
4. To schedule, manage and keep track of customer appointments.
5. To maintain records of when customers decline a service or sale.
6. To respond to consumer inquiries, including requests for information, customer support, phone calls, and emails.
7. To improve user experience of the Verizon Services, Portal, and Mobile App.
8. To detect security incidents.
9. To debug, identify, and repair errors that impair existing intended functionality of the Verizon Services, Portal, and Mobile App.
10. To protect against malicious or illegal activity and prosecute those responsible.
11. To verify and respond to consumer requests.
12. To prevent identify theft.
13. To comply with any court order, law, or legal process, including to respond to any governmental or regulatory request
14. To enforce our rights arising from any contracts entered into between you and us
15. To the extent we believe disclosure is necessary or appropriate to protect the right, property, or safety of us, our customers, or others

We may disclose your personal information for the following business purposes as numbered above: 

1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14 and 15.

We do not and will not use or disclose your sensitive personal information for purposes other than the following:

1. To perform the services reasonably expected by an average employee consumer or company who requests those services.
2. To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information.
3. To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions.
4. To ensure the physical safety of natural persons.
5. For short-term, transient use.
6. To perform services on behalf of the Company.
7. To verify or maintain the quality or safety of a product, service or device that is owned, manufactured, manufactured for, or controlled by the Company, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by the Company.
8. For purposes that do not involve inferring characteristics about the consumers or companies using the Verizon Services and Verizon Portal.

Retention of Personal Information

We will retain each category of personal information in accordance with our established data retention schedule as indicated above. In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.

We apply our data retention procedures on an annual basis to determine if the business purposes for collecting the personal information, and legal reasons for retaining the personal information, have both expired. If so, we will purge the information in a secure manner.

Third Party Vendors

We may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf.

Business Transfers

In the event we sell or transfer a particular portion of its business assets, information of consumers, contractors and applicants may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information of consumers, contractors and applicants may be transferred as part of the acquisition.

Compliance with Law and Safety

We may disclose specific personal and/or sensitive personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.

External Links

The Verizon Portal and Mobile App may contain links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Terms & Privacy Notice of any site you visit via a link from our or Verizon’s website.

Passwords

The personal data record created through your registration with the Verizon Portal and Mobile App can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties. 

Children Under the Age of 16

We do not knowingly sell or share the personal information of consumers under 16 years of age.

How We Protect the Information that We Collect

The protection of the information that we collect about users of the Verizon Services, Verizon Portal, or Mobile App is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

• We keep automatically collected data and voluntarily collected data separate at all times.
• We use internal encryption on all data stores that house voluntarily captured data.
• We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
• We restrict access to private information to those who need such access in the course of their duties for us.

International Visitors 

We do not target, market to, or offer our products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website if you reside outside the United States. If we become aware that a person residing inside the European Economic Area, European Union, Great Britain, or Switzerland has submitted their personal information to us, we will delete it.

Rights Under the CCPA and CPRA

This section of the Terms & Privacy Notice applies only to California residents who are natural persons. If you are a California resident, you have the following rights pursuant to the California Consumer Privacy (CCPA) as amended by the California Privacy Rights Act (CPRA):

1. Right to Know. The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period, (2) the categories of sources from which the personal information was collected, (3) the business or commercial purpose for collecting, selling, or sharing this information, (4) the categories of third parties with whom we share or have shared your personal information, (5) the categories of personal information that we have sold or shared about you and the categories of third parties to whom the personal information was sold or shared, by category or categories of personal information for each category of third parties to whom the personal information was sold or shared, and (6) the categories of personal information that we have disclosed about you for a business purpose and the categories of persons to whom it was disclosed for a business purpose;
2. Right to Access. The right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period;
3. Right to Delete. The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
4. Right to Correct. The right to request that we correct inaccurate personal information (to the extent such an inaccuracy exists) that we maintain about you;
5. Right to Opt-Out. The right to opt-out of the selling or sharing of your personal information to third parties;
6. Right to Limit. The right to limit the use or disclosure of your sensitive personal information;
7. The right to designate an authorized agent to submit one of the above requests on your behalf. See below for how you can designate an authorized agent; and
8. The right to not be discriminated or retaliated against for exercising any of the above rights, including an applicant’s and independent contractor’s right not to be retaliated against for exercising the above rights.

You can submit any of the above types of consumer requests through any of the 2 options below:

1. Submit a request via email at privacy@hino.com.
2. Call our privacy toll-free line at (866) 774-2773.

How We Will Verify That it is Really You Submitting the Request

If you are a California resident, when you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us. For example, we may need you to provide your name, email, phone number, IP address, browser ID, amount of your last purchase with the business, and/or date of your last transaction with the business.

Responding to Your Right to Know, Right to Access, Right to Delete, and Right to Correct Requests

Upon receiving a verifiable request from a California resident, we will confirm receipt of the request no later than 10 business days after receiving it. We endeavor to respond to a verifiable request within forty-five (45) calendar days of its receipt. If we require more time (up to an additional 45 calendar days, or 90 calendar days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

For a request to correct inaccurate personal information, we will accept, review, and consider any documentation that you provide, and we may require that you provide documentation to rebut our own documentation that the personal information is accurate. You should make a good-faith effort to provide us with all necessarily information at the time that you make the request to correct. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that a request to correct is fraudulent or abusive. If we deny your request to correct, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Responding to Your Request to Limit the Use of Sensitive Personal Information

We will act upon a verifiable request to limit the use of sensitive personal information within fifteen (15) business days of its receipt. We will notify all third parties that use or disclose sensitive personal information of your request to limit and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option. 

A request to limit need not be a verifiable request. However, we may deny a request to limit if we have a good faith, reasonable, and documented belief that a request to limit is fraudulent. If we deny your request to limit, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

If You Have an Authorized Agent:

If you are a California resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized power of attorney or (b) provide other written, signed authorization that we can then verify. When we receive a request submitted on your behalf by an authorized agent who does not have a power of attorney, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your authorized agent. We may deny a request from an authorized agent if the agent does not provide your signed permission demonstrating that they have been authorized by you to act on your behalf.

Other California Privacy Rights

The California Civil Code permits California Residents with whom we have an established business relationship to request that we provide you with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email privacy@hino.com, call, or write to us at the address listed below. Please mention that you are making a “California Shine the Light” inquiry.

Consent to Terms and Conditions

You consent to the collection, use, and disclosure of information described in this Terms & Privacy Notice by (1) enrolling in Hino Insight at any time, (2) by choosing not to opt-out of Hino Insight at the time of delivery of your Hino Truck or at any other time, or (3) by using the Verizon Services at any time. By providing your consent, you have agreed that Hino and its Service Providers may collect, use, and disclose information about you and your Hino Truck for the Business Purposes as defined in this Terms & Privacy Notice.

Changes to Our Terms & Privacy Notice

As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Terms & Privacy Notice. We encourage you to check our website frequently to see the current Terms & Privacy Notice in effect and any changes that may have been made to them. If we make material changes to this Terms & Privacy Notice, we will post the revised Terms & Privacy Notice and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Terms & Privacy Notice.

Consumers With Disabilities

This policy is in a form that is accessible to consumers with disabilities.

Questions About the Policy

This website is owned and operated by Hino Motors Sales, U.S.A., Inc. If you have any questions about this Terms & Privacy Notice, please contact us at privacy@hino.com, by phone at (866) 774-2773, or by postal mail, Privacy Team c/o Hino Motors Sales U.S.A., Inc., 45501 Twelve Mile Road, Novi, MI 48377.

**This policy was last updated January 1, 2023.